Safeguarding Our Clients

Call2Care Solutions

Committed to Your Safety and Well-Being

At Call2Care Solutions, the safety and well-being of our clients are foundational elements of our care philosophy. We prioritise the protection of our clients, especially the vulnerable populations we serve, from any form of abuse or neglect. Florence Frimpong, our Registered Manager, oversees all aspects of our safeguarding policies and procedures.

Key Elements of Our Safeguarding Strategy Include:
  • Leadership in Safeguarding

    Florence Frimpong leads our efforts in safeguarding. She ensures that our practices are integrated into every aspect of our operations and protect clients from physical, emotional, and financial harm.

  • Comprehensive Safeguarding Policies

    Our robust safeguarding policies are designed to prevent harm and ensure a safe environment for all clients. These policies are regularly reviewed and updated to meet or exceed regulatory requirements.

  • Targeted Training and Awareness

    All staff undergo mandatory safeguarding training as part of their orientation. They also receive continuous education to stay informed about the latest best practices in recognising and responding to signs of abuse and neglect.

  • Client-Centred Care Planning

    We emphasise a client-centred approach in all care planning. This approach respects and amplifies the voices of our clients and their families, enhancing both autonomy and safety.

  • Whistleblower Protection

    We maintain strong whistleblower protection policies to encourage staff to report any concerns without fear of retaliation. All reports are taken seriously and addressed promptly.

  • Collaboration with Authorities

    We actively collaborate with local authorities, healthcare providers, and regulatory bodies to ensure compliance with legal obligations and stay updated on safeguarding best practices.

  • Feedback and Continuous Improvement

    Feedback from clients and their families is crucial for ongoing improvement. We regularly solicit this feedback to enhance our safeguarding measures.

  • Incident Response System

    Our incident response system is equipped to handle safeguarding reports swiftly and effectively. This ensures comprehensive investigations and appropriate interventions.

  • Complaints Involving the Registered Manager

    If your complaint involves the Registered Manager or if you are not satisfied with the response received, please escalate your complaint to Estelle Oduro, our Nominated Individual.

How to Report Safeguarding Concerns:
  • safeguarding@call2care.co.uk
  • 0333 006 4816
  • External Safeguarding Reporting

For more information on local safeguarding boards and to find the nearest board, please visit Ann Craft Trust Safeguarding Adults Board.

We take all safeguarding issues very seriously. By voicing your concerns, you help us ensure the safety and well-being of our clients and continually improve our services. We acknowledge all safeguarding reports and take immediate action. Our team conducts thorough investigations to understand the issue fully and takes prompt actions to address and resolve the concern.

Throughout this process, we prioritise the safety and well-being of our clients. If necessary, we will report safeguarding issues to the appropriate authorities, such as the Care Quality Commission (CQC), the police, the Disclosure and Barring Service (DBS), and the local authority. We are committed to transparency and continuous improvement, using your feedback to enhance our safeguarding measures.

For more detailed information, you can request a copy of our safeguarding policy from our Resource Hub.